Encha uses third party shipping carriers, and retains the exclusive right to determine which shipping carriers may be available to ship your purchased Encha Products. Your order will be shipped to an address designated by the purchaser as long as that shipping address is compliant with the shipping restrictions contained on this Website. Shipping charges may apply. Risk of loss and title for items purchased from this Website pass to you upon delivery of the items to the carrier. You are responsible for filing any claims with carriers for damaged or lost shipments. Signature may be required for deliveries. Encha does not guarantee any particular delivery date and is not responsible for any delays. By purchasing Encha Products for delivery, you accept and agree to these terms, as well as any further terms explained in the Shipping Policy.
Encha will only accept returned or exchanged products or services that comply with the process detailed in the Return Policy. Certain jurisdictions may provide additional statutory rights. Nothing herein is meant to limit your return or cancellation rights under applicable local law. In the event that the return or exchange is due to an incorrect order or faulty product, Encha will be responsible for the shipping costs associated with such return. In all other cases, you will be responsible for the return.
