Last Updated: January 3, 2019
INFORMATION WE COLLECT
We collect two basic types of information from you: (1) personally identifiable information (“PII”) and (2) non-personally identifiable information (“non-PII”). PII is any information that you supply to us that can individually identify you. PII includes, among other things, your name, contact information (e.g., email address, postal address, telephone number), payment information (e.g., credit/debit card information, bank account number), and photographs and videos in which you may be recognized. Non-PII includes information that does not personally identify you. Non-PII includes, among other things, information about your use of the Site, such as your IP address, device identifiers, general location information, and demographic data.
Information You Provide to Us Directly
While you can browse the Website without submitting your PII to us, there are a number of circumstances in which you may supply us with your PII. The following list comprises the most common ways in which we may collect your PII:
- Registering for an account or creating a profile;
- Requesting customer service or other assistance, or otherwise communicating with Encha;
- Signing up to receive e-mail offers, newsletters or alerts;
- Participating in surveys, panels, or market research;
- Participating in special events, contests or sweepstakes;
- Making purchases on the Website, including subscriptions to Encha’s services;
- Participating on social media accounts involving Encha;
- Participation in communities, comment threads, other forums, and other interactive services;
- Submitting user generated content; and
- Any other activity on the Website where you knowingly volunteer information.
Collection of Personally Identifiable Information From Social Media Sites
When you interact with any Encha page or account on a social media platform, we may collect the PII that you make available to us on that page, including your account ID or username. If you choose to log in to your Encha account with or through a social networking service, Encha and that service may share certain information about you and your activities. With your permission, we also may share information about your activities, including what you view on the Website, with that social network’s users.
Non-Personally Identifiable Information
As stated above, we also collect non-PII when users interact with the Website. Non-PII does not personally identify you. Generally, we collect and store the following categories of non-PII:
- Demographic data such as age, gender, and five-digit ZIP code;
- Information about the device(s) used to access the Website, such as they type of browser used;
- “Traffic data” such as the date and time the Website was accessed, software crash reports, and referring website addresses; and
- User search terms and search results.
Some content or applications on the Website are served by third parties. We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about a third party’s use of tracking technologies, you should contact the responsible third party directly.
Log File Information
Log file information is automatically reported by your browser each time you make a request to access (i.e., visit) a web page or app. It can also be provided when the content of the webpage or app is downloaded to your browser or device.
When you use our Service, our servers automatically record certain log file information, including your web request, Internet Protocol ("IP") address, browser type, referring / exit pages and URLs, number of clicks and how you interact with links on our Website, domain names, landing pages, pages viewed, and other such information. We may also collect similar information from emails sent to our Users which then help us track which emails are opened and which links are clicked by recipients. The information allows for more accurate reporting and improvement of our Website.
When you use a mobile device like a tablet or phone to access our Service, we may access, collect, monitor, store on your device, and/or remotely store one or more "device identifiers." Device identifiers are small data files or similar data structures stored on or associated with your mobile device, which uniquely identify your mobile device. A device identifier may be data stored in connection with the device hardware, data stored in connection with the device's operating system or other software, or data sent to the device by Encha.
A device identifier may deliver information to us or to a third party partner about how you browse and use our Website and may help us or others provide reports or personalized content and ads. Some features of our Website may not function properly if use or availability of device identifiers is impaired or disabled.
Collection of Your Location Information
You may send us information which may disclose the general location of your device at the time you access the Website. Advertisements and certain content may be directed to you as a result of the collection of this data. In addition, in some cases the Website can deliver content based on your specific location if you choose to enable that feature.
Collection of Information From Other Sources
We also may collect information about you that we may receive from other sources or from our offline interactions with you to, among other things, enable us to verify, update information contained in our records and to better customize the Website for you.
HOW WE USE YOUR INFORMATION
- Provide requested content, products, and services;
- Post user generated content as requested;
- Communicate with users about their accounts or transactions;
- Communicate about changes to company policies;
- Communicate about a comment posted on our Website;
- Personalize content, including by providing recommendations based on preferences;
- Send newsletters, offer, and promotions for our products and services or special events by e-mail, text, or another medium;
- Administer loyalty or referral programs;
- Administer contests, sweepstakes, promotions, and surveys;
- Optimize or improve our products, services, and operations;
- Detect, investigate, and prevent activities that may violate our policies or be illegal;
- Diagnose or fix technological issues with the Website;
- And perform statistical, demographic, and marketing analyses of users and purchasing patterns.
Combination of Your Personally Identifiable Information
We may use the information from one portion of the Website on other portions of the Website, and we may combine information gathered from multiple portions of the Website into a single record. We may also use or combine information that we collect offline or we collect or receive from third-party sources to enhance, expand, and check the accuracy of your customer records.
HOW AND WITH WHOM WE SHARE YOUR INFORMATION
We may disclose your PII collected on the Website to our agents, affiliates, partners, and other third parties as described below.
Parties with Whom we May Share Your Information
We have third-party agents, subsidiaries, affiliates and service providers that perform functions on our behalf, including, but not limited to: hosting, content syndication, content management, technical integration, marketing, analytics, customer service, and fraud protection. These entities may have access to PII if needed to perform their functions.
Public Areas, Interactive Features, and Activities
Responding to Legal Requests and Preventing Harm
We may access, preserve, and share your information in response to a legal request (such as a search warrant, court order, or subpoena) if we have a good faith belief that the law requires us to do so. This may include responding to legal requests from jurisdictions outside of the United States where we have a good faith belief that the response is required by law in that jurisdiction, affects users in that jurisdiction, and is consistent with internationally recognized standards. We may also access, preserve, and share information when we have a good faith belief it is necessary to: detect, prevent and address fraud and other illegal activity; to protect ourselves, you and others, including as part of investigations; and to protect our personal safety or that of users of the Website or the public. Information we receive about you may be accessed, processed and retained for an extended period of time when it is the subject of a legal request or obligation, governmental investigation, or investigations concerning possible violations of our terms or policies, or to otherwise prevent harm.
Use of Non-Personally Identifiable Information
We may disclose your non-PII in any other manner that we deem appropriate. Among other things, we may disclose non-PII to third parties to help us determine how people use parts of the Website and how we can improve our Website. We will also disclose non-PII to our service providers and other third parties about how our users collectively use the Website.
HOW WE STORE YOUR INFORMATION
Storage and Processing
Your Obligations to Keep Your Access Rights Secure
Please do your part to help us. You are responsible for maintaining the secrecy of your unique password and account information, and for controlling access to emails between you and Encha, at all times. Your privacy settings may also be affected by changes the social media services you connect to Encha. We are not responsible for the functionality, privacy, or security measures of any other entity.
You promise to: (a) provide true, accurate, current and complete information about yourself as prompted by our Website and (b) maintain and promptly update your information to keep it true, accurate, current and complete. If Encha suspects, in its sole discretion, that such information is untrue, inaccurate, not current or incomplete, Encha has the right to suspend or terminate your account and refuse any use of the Website.
YOUR CHOICES ABOUT YOUR INFORMATION
Your Account Information and Profile/Privacy Settings
If you have an account with Encha or the Website, you may review and change your information by logging into your account and editing your profile. Please be advised that we may not be able to delete your PII without also deleting your user account. You will not be permitted to examine the PII of any other person or entity and may be required to provide us with PII to verify your identity prior to accessing any records containing information about you.
You may also opt out from receiving e-mails, newsletters, and other communications from us by unsubscribing from the email program. However, you may not opt out of e-mails related to your customer account and orders.
Encha does not knowingly collect or solicit any information from anyone under the age of 13 or knowingly allow such persons to register or use our Website. Our Website and its content are not directed at children under the age of 13. In the event that we learn that we have collected personal information from a child under age 13 without parental consent, we will promptly delete that information.
OTHER WEBSITES AND SERVICES
Encha Life, LLC