Encha Subscription Program

Encha Subscribe & Save 15% with FREE Shipping

The only Subscribe & Save Plan for High-Quality Organic Matcha

Select the subscription price option for any of the three grades of Encha Organic Matcha:

Ceremonial grade, Latte grade, or Culinary grade.

    How to Easily Manage Your Encha Subscription

    You can always email Encha team encha@encha.com to help you; or call/chat M-F 9-5pm (PST).

    *Subscription is not possible for international shipping due to the high shipping cost. The best saving is to buy a few packets at a time. 

    Table of Contents

    I. ACCOUNT
       A. Logging Into Your Account (if you have an account)
       B. Creating an Account (if you have made regular-priced purchases before)
       C. Creating an Account (as part of making 1st-time purchase)
       D. Resetting your Password
    II. EDITING DELIVERY DATES OR FREQUENCY
       A. Changing your delivery date
       B. Changing your delivery frequency option (monthly or bimonthly)
    III. SKIPPING A DELIVERY
    IV. CANCELING YOUR SUBSCRIPTION
       A. Re-activating your subscription
    V. ADD OR REMOVE PRODUCTS
       A. Removing the product After the Order Goes Through
       B. Add a One-Time purchase for an Encha Tool, Bowl, Sets, or other Encha Accessories to your Subscription Shipping
    VI. UPDATING PAYMENT & ADDRESS INFORMATION
       A. Updating your shipping address
       B. Updating your billing information
       C. Updating your credit card


    I. ACCOUNT

    A. Logging Into Your Account (if you have an account)

    1. Go to www.encha.com
    2. Click Login in the upper right-hand corner.

    3. Input your email address and password.


    B. Creating an Account (if you have made regular-priced purchases before)

    1. On the ‘Login’ page, click Create an Account.

      2. Make sure you use the same email address you used in previous purchases on Encha.com.
      3. Click Create.

         

        C. Creating an Account (as part of making 1st-time purchase)

          1. Click Products on the main navigation bar.

        2. Choose one of the three grades of Encha Organic Matcha.

         3. Select the price Subscribe & Save 15%

          4. Select the delivery frequency you want.

          5. Click Add to cart.
          6. You will be prompted to create an account.


          D. Resetting your password

          1. Click Forgot your password?

          2. Enter your email.
          3. Check your email.
          4. Open the email from Encha and you will be guided to reset your password.

          Note: If the system generates the error message “Invalid login credentials”, there is no account under the email you entered. You probably made purchases as a guest before, so you can use the same email to create an account.


            II. EDITING DELIVERY DATES OR FREQUENCY

              A. Changing your delivery date

              1. Click My Account in the upper right-hand corner.

              2. Click Manage Subscriptions.

                3. Click Edit (date, qty…) on the product you want to change the delivery option for.

                  4. Click Change next shipment date under the ‘Next Shipment’ field.

                    5. Use the dropdown menu to select your desired date.

                      6. Click Save.

                      Note: You CANNOT choose today's date. The system only allows you to choose a future date.
                       

                      B. Changing your delivery frequency option (Monthly or Bimonthly)

                      1. Go to My Account -> Manage Subscriptions.
                      2. Click Edit (date, qty…) on the product you want to change the delivery option for.
                      3. Click Change delivery frequency under the ‘Delivery Schedule’ field.

                      4. Click the dropdown menu and select 1 for monthly delivery and 2 for bimonthly delivery.

                      5. Click Save.

                       

                      III. SKIPPING A DELIVERY

                      1. Click AccountManage Subscriptions

                      2. Click Delivery Schedule.

                        3. Click Skip this delivery. You can skip up to the next 5-6 months.

                        4. Your delivery date should show the status “Skipped.”


                        IV. CANCELING YOUR SUBSCRIPTION

                        1. Click My AccountManage Subscriptions
                        2. Click Cancel Subscription on the product you want to cancel.

                        3. Select the reason why you want to cancel from the dropdown menu.

                        4. Add additional comments in the box if you want to provide details for your cancellation. 

                          5. Click Cancel Subscription.

                          6. You should see the product crossed out and canceled.


                          A. Reactivating a subscription

                          1. Click Re-activate on the product you want to reactivate.

                          2. Click OK on the notification message that pops up.

                            3. Your subscription is now re-activated.

                              Note: The system default is set to auto-ship 30 days from your date of re-activation. See the instructions on Editing Subscription Dates in Section II. 

                               

                              V. ADD OR REMOVE PRODUCTS (ongoing or one-time)

                              1. Click on My AccountManage Subscriptions.
                              2. Click Add Product.

                              3. Select the Encha grade you want.

                              4. Select the Options.

                              5. Select 1 for ‘Delivery Schedule.’

                                6. Select the Quantity.
                                7. Select the delivery date for this purchase:
                                  • To combine this purchase with your regular subscription delivery date, select the default date.

                                  • To pick a different date, select Custom Shipment Date.

                                  8. Make sure the shipping address is correct.
                                  9. Click Add Product.


                                  A. Removing the Product After the Order Goes Through

                                  1. After the order goes through and you receive an order confirmation email, Click Cancel Subscription so that the product won’t be charged and shipped a second time.

                                    2. You should the product crossed out and canceled.


                                      B. Add a One-Time purchase for an Encha Tool, Bowl, Sets, or other Encha Accessories to your Subscription Shipping

                                      1. You can do a regular checkout;
                                      2. Or, if you prefer us to combine it with your monthly subscription shipping, please email Encha@Encha.com with the info of which product you like to purchase. We will create an invoice for you, waiving the shipping. Once you pay it, we will combine it with your subscription shipping.

                                        NOTE: Encha Tools, Bowls, and other Accessories do NOT qualify for Subscribe & Save 15%.


                                        VI. UPDATING ADDRESS & PAYMENT INFORMATION

                                        A. Updating your shipping address

                                        1.Click Account→Manage Subscriptions.
                                        2 Click Subscriptions.

                                        3. Click Edit (date, qty…) under the ‘Ships To:’ field.

                                        4. Enter your new shipping address.

                                          5. Click Save.


                                            B. Updating your billing information

                                            1.Click Manage Subscriptions.
                                            2.Click Billing Information.

                                            3. Click Edit under the ‘Billing Info’ field.

                                              4. Enter your new billing address.

                                              5.Click Save.

                                              NOTE: Your billing address should be the same address as the address you provided for your credit card. If the two addresses do not match, our e-commerce system will flag your order as high risk. This can possibly delay or automatically cancel your order.

                                               

                                              C. Updating your credit card

                                              1.Click on Manage Subscriptions→Billing Information.
                                              2.Click Edit under ‘Card on File.’

                                              3. Enter your credit card information.

                                              4.Click Save.

                                               

                                              Note: If the subscription cancellation takes place after the shipping date of the order of a given month, the customer understands and agrees that the charge for that month’s order will not be reversed.

                                                Encha might modify or discontinue the Product Subscription Program. In the event of changes, Encha will notify all the affected customers by email. Please see Encha's Terms and Conditions for full details. 

                                                Enjoy your Encha and the subscription savings! 

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