We honor return of Encha products you purchased from Encha.com within 30 days from the date of the order (with proof of Order ID and confirmation), with conditions below:
1. For Encha Organic Matcha powder, if you have already opened them, you cannot return them because it is food item. If unopened, you can return them in the original unopened Encha packages.
2. For Encha matcha accessories (including bowls, whisks, whisk holders, and scoops), you can return them in original unused condition. The whisk needs to be in its original cylinder container with the inner twist unopened.
Instruction for Return:
1. Please email the Encha team: Encha@Encha.com, to notify us your return intent.
2. Then, please pay for your return postage and mail your return products to:
San Jose, CA 95152
3. Once we receive your returned Encha products and inspect them to deem it meets all the conditions, we will refund the product cost to your original payment method. The original shipping cost won't be refunded since it was already utilized to pay the shipping courier.
Thank you for your understanding and cooperation.
1-855-503-6242 (M-F biz days: 9am-5pm PST)