Encha Gratitude Program: Loyalty and Referral Rewards

Gratitude is a core value for Encha. We are grateful for nature, organic farming, customers, friends and family. Launching Encha Gratitude program, we extend our gratitude to your pursuit of organic matcha and loyalty with Encha.

Dr. Li Gong in Encha organic matcha farm

To open the Encha Gratitude Program app, please find the big bright button on the screen and keep this instruction page open:

1. Accumulate “Gratitude Points” from all Your Purchases.

  • You earn 1 Gratitude Point for every $1 spent on Encha.com, excluding sales tax, shipping charges or refunds. The purchase amount is the integer number before the decimal point.

  • We made a big effort to import purchase-qualified points all the way from Day 1, Nov. 18, 2014 when Encha was founded

2. Use Points to Redeem Free Encha Products for Yourself or Friends & Family

3. Refer friends and family to try Encha Organic Matcha

  • Each person referred will receive a unique 15% coupon for any product on Encha.com

  • You will receive 100 Gratitude Points after each referral coupon is used 

**You do NOT need to pay shipping for the entire month of November 2017, as part of the Encha 3-year anniversary special! 

We use a software application “Smile.io” to run the Gratitude Program. Below are detailed instructions. Your first time experience of using the App will be complex. It will be easier second time around. Prepare yourself a big bowl of Encha (if day time) or a glass of wine (if night time). Or: call/chat with Encha Team: M-F 9am-5pm (PST)

It is in a beta pilot mode from Oct. 18 to Nov. 17, 2017. On Nov. 18, we will make an announcement on this page and via email newsletter if the program runs well to be a formal program. You can start to redeem free products and refer friends now!

We reserve the right to modify or cancel the Encha Gratitude Program and will update any changes on this page accordingly. Free reward products are subject to change and availability limit. Encha Gratitude Program doesn't apply to wholesale business customers who have a separate loyalty program.

Your valuable feedback is always appreciated. Email Encha team encha@encha.com or call/chat M-F 9am-5pm (PST)

 

Instructions for How to Use Encha Gratitude Program App

I. Account 

II. Redeem Points for Free Products

III. Redeem Points for Free Products for a Friend or Family Member

IV. Refer a Friend or Family Member

V. The Person Referred: Redeem the Coupon

 

I. ACCOUNT

 A. Logging Into Your Account (if you have an account)

  1. Click Log in.
  2. If you have used multiple email addresses/accounts to order on Encha.com before, please email us the information of all your email addresses and let us know which one you will continue to use. Then we will manually combine all the previous points into that one. Afterwards, please only use that account so that all your points can be accumulated into one account.

B. Creating an Account (if you made purchases as Guest before)

  1. Click “Create a new account”.
  2. Make sure you use the same email address you used in previous purchases on Encha.com.

C. Creating an Account (new to Encha.com)

  1. If you never made orders on Encha.com, Click “Create a new account”.

D. Resetting your password

  1. Click Forgot your password?
  2. Enter your email.
  3. Open the email from Encha and you will be guided to reset your password.

Note: If the system generates the error message “Invalid login credentials”, there is no account under the email you entered. You probably made purchases as a guest without an account before. You can use the same email to create an account.

 

II. Redeem Points for Free Products

1.  Select a reward product option that you want to redeem with enough points.

screen shot of what the App will look like (App is in the lower left corner)

2. Then the app generates a unique coupon. Click "copy" for the coupon. 

3. Go to the main section of Encha.com. Add the product you want to redeem along with any other products you want to the cart.

Do NOT select subscription prices. The coupon doesn't work for the subscription system which already contains 15% discount. 

4. On the checkout page, paste the coupon into the “Discount” field. You can right click your mouse to select "paste" or Ctrl-V to paste. The coupon will appear and deduct the price for the free Gratitude product.

5. FREE shipping for the entire month of Nov. 2017. 

  • If you have a subscription auto-ship coming up (with free shipping), you can email us to combine the free Gratitude redemption product to your upcoming subscription if they go to the same address. 

6. If you don’t finish the checkout order process after you clicked "Redeem" for a free product, the points are NOT going back to your account. The unused coupon is still in your "My Rewards" list. 

7. If the reward redemption order is cancelled, the main e-commerce engine cannot put the points back into your account in the Gratitude program app.

8. Each time the app can only support you to redeem one free product coupon, to avoid potential abuse of the program. 

If you have redeemed multiple free products at once, please let us know. We will combine them into one shipment if they all go to the same address.

 

III. Redeem Points for Free Products for Friends and Family

1. Follow the same process from the above. At the checkout, change the name and address to the gift recipient.

2. If you want us to include a greetings card, please write a short one-line sentence or phrase in the field “Special instruction for seller”. We do not provide gift-wrapping. But we will write your nice note in a cute greetings card!

 

IV. Refer Friends and Family

1. You can retrieve a referral invitation link and send it to a friend or family member who is new to Encha.com, via email, text or other messaging apps. 

2. Launch the Encha Gratitude App in the lower left corner of Encha website. Scroll down on the small screen and find the section "Share with Friends and Family".

3. Click "Copy" to copy your unique invitation link. It is saved onto your computer's clipboard. You don't see it.

4. Compose an email to your friend and "paste" the link into the email. The link will show up. You can "paste" by ctrl-V or right click to select "paste".

5. Or, you can click "How it works".

  • The email icon will launch the default email program in your computer
  • The Facebook and Twitter icons will post your invitation link on your wall. All followers can use it and will receive a unique coupon for each person.

6. You will receive 100 Gratitude Points once your referred person uses the coupon in a purchase.

 

V. The Person Referred: Redeem the Coupon

1. Click the referral link which will launch a special URL of Encha.com

2. Click to open the "Encha Gratitude Program" app in the lower left corner of the Encha website. Enter your email to validate.

A detailed instruction page is on the footer of the Encha website. 

  • Then, the app will display your unique one-time 15% welcome coupon

  • You will also receive an email containing the coupon.
  • You can apply this special 15% coupon to your first order for any products on Encha.com. The coupon doesn't work for subscription prices which run on a different system and already have 15% savings. So, try Encha first before subscribe. 
  • It's the most beneficial for you not to check out as guest. Instead click "Log in" to create an account to start earning points.

  • Click "Create an account".

  • Regular shipping rules, governed by the main e-commerce engine, still apply based on the product net amount after the coupon.
  • FREE U.S. Standard Shipping for the entire month of November 2017 as part of the Encha 3-year anniversary special.

 

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